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“For a novice leader, this is a terrific tool - for the expert, it is a helpful reminder and often introduces a unique perspective to the age old challenge of creating excellence in the work place.”

Reader, MI-LEAD​​

“I'm  so excited. I didn't think it would make that much of a difference. The tone of my team was totally different after I used these skills.  They needed to feel heard, understood, and valued. I did that by listening instead of telling first."
Physician, Team Leader, after MI-LEAD coaching